Privacy Policy
NAMI Southern Nevada Effective date: [DATE] Last updated: [DATE]
NAMI Southern Nevada (“NAMI SNV,” “we,” “us”) is a 501(c)(3) nonprofit organization serving the Southern Nevada community. We respect your privacy, and we know that many people who visit this site are navigating sensitive circumstances. This policy explains what information we collect through namisouthernnevada.org, how we use it, and the choices you have.
The short version: we collect only what we need to respond to you and run our programs. We never sell your information. And anything you share with us about your mental health journey is treated with care and confidentiality.
Information We Collect
Information you give us. When you fill out a form on this site, we collect what you choose to provide. Depending on the form, that may include your name, email address, phone number, and the contents of your message. Our forms include:
- Contact form
- CARES peer support session request
- Program interest form
- Presentation request form
- Volunteer application
- Story submission
- Newsletter signup
- Job applications
Donation information. When you donate, your payment is processed by a third-party payment processor. We receive your name, contact information, and donation amount for receipting and acknowledgment. We do not receive or store your full credit card number.
Information collected automatically. Like most websites, we use standard analytics tools that collect information such as your browser type, device, pages visited, and general location (city level, based on IP address). This helps us understand how people use the site so we can improve it. We do not use this information to identify you personally.
A Note About Sensitive Information
Some forms on this site, particularly the CARES session request, invite you to share information about your mental health situation or that of a loved one. Sharing these details is always optional. Anything you do share is used only to connect you with the right support and is handled confidentially by trained staff.
NAMI Southern Nevada is not a medical provider, and information you submit through this website is not a medical record. If you need to share detailed clinical information, please do so directly with a licensed healthcare provider.
How We Use Your Information
We use the information you provide to:
- Respond to your questions and requests
- Schedule CARES sessions, classes, and presentations
- Process donations and send tax receipts
- Send newsletters and program updates, if you subscribe
- Coordinate volunteers and review job applications
- Understand how the site is used and improve it
- Meet legal and financial reporting obligations
How We Share Information
We do not sell, rent, or trade your personal information. Ever.
We share information only in these limited situations:
Service providers. We use trusted third-party services to operate this site and our programs, including our website host, email newsletter platform, payment processor, and event registration tools. These providers may process your information on our behalf and are permitted to use it only to provide services to us.
NAMIWalks. Registration and fundraising for NAMIWalks Southern Nevada are handled through namiwalks.org, which is operated by NAMI national and its event platform. Information you provide there is governed by their privacy policies.
Legal requirements. We may disclose information if required by law, court order, or to protect the safety of any person.
Stories you choose to share. If you submit your story through our website, we will only publish it with your permission and in the format you approve. You may request removal of your published story at any time.
Third-party Links and Services
This site links to outside resources, including nami.org, crisis services, community organizations, and provider directories. We link to these because they are useful, but we are not responsible for their content or privacy practices. Once you leave our site, the privacy policy of the site you visit applies.
Calling or texting crisis lines such as 988 or the Crisis Text Line connects you with independent services that are not operated by NAMI Southern Nevada. Those services have their own confidentiality practices.
Cookies
This site uses cookies and similar technologies for basic functionality and analytics. You can control cookies through your browser settings. Disabling cookies may affect some site features, but the core content of the site will still be available.
Children’s Privacy
Our website is intended for general audiences. We do not knowingly collect personal information from children under 13 through this website. Our youth programs collect information from parents and guardians, not directly from children online. If you believe a child under 13 has submitted personal information through this site, contact us and we will delete it.
Your choices
Email. Every newsletter we send includes an unsubscribe link. You can also contact us to be removed from our lists.
Access and deletion. You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the information below and we will respond within a reasonable timeframe.
Nevada residents. Nevada law allows residents to opt out of the sale of certain personal information. We do not sell personal information, but if you wish to submit a verified request, you may do so using the contact information below.
Data Security
We use reasonable administrative and technical safeguards to protect your information, including secure hosting and encrypted connections. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work to protect what you entrust to us.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy, or as required for legal, tax, and financial reporting. Donation records are retained in accordance with nonprofit recordkeeping requirements.
Changes To This Policy
We may update this policy from time to time. When we do, we will update the date at the top of this page. Significant changes will be noted on this page.
Contact Us
Questions about this policy or your information? Reach out anytime.
2820 W. Charleston Blvd, Unit 19, Las Vegas, NV 89102